Privacy Policy

Who we are

Luxive Tile & Stone Designs (“Luxive,” “we,” “us”) is an Orlando-based certified shower and tile systems specialist. This policy explains what we collect when you request a consultation or use our shower design tools, and how we use that information.

Information we collect

• Contact details — name, email address, phone number, and (optionally) project address.
• Project details — room type, dimensions, timeline, selected materials, and any notes you share.
• Reference photos — images you upload to help us scope your project.
• Usage data — anonymized analytics (page views, device type, referrer) via Vercel Analytics and Speed Insights. No third-party advertising cookies are set.

How we use your information

• To prepare and deliver your personalized quote, including follow-up emails sent via Resend (our transactional email provider).
• To schedule on-site measurements and answer your questions.
• To improve the website experience (aggregate analytics only).
• To comply with legal obligations.

How we store your information

Quote requests and uploaded photos are stored in Supabase, our hosted database provider. Database access is restricted to Luxive staff via authenticated admin accounts. Email logs are retained by Resend per their data-retention policy.

Who we share with

We do not sell or rent your personal information. We share only with vendors that help us operate the business:

• Supabase (database hosting)
• Resend (transactional email delivery)
• Vercel (website hosting and analytics)

Your choices

• You can request a copy of, correction to, or deletion of your information at any time by emailing us.
• You can opt out of follow-up communication by replying to any email we send.

Children

The Luxive website is intended for adults requesting home services. We do not knowingly collect information from anyone under 18.

How we measure this website

Four systems record how this website is used. Three of them count things. One of them records what a visit looked like, and that difference matters enough that it is described first rather than listed alongside the others.

Session recording — Microsoft Clarity

Your visit to this website may be recorded and watched back later. Microsoft Clarity captures the pages you open, where you move your mouse or tap, how far you scroll, and how the page looked while you used it, and reassembles all of that into a replay. It is not a camera and it does not use your microphone — it is a reconstruction of the page and of what you did on it — but the honest way to describe the result is video of your visit.

We use it for one thing: finding where people get stuck. A button that does nothing on a phone, a step in the shower builder that everyone abandons, a form that fails silently. Those are close to invisible in a table of numbers and obvious in thirty seconds of replay.

• What is hidden. Clarity masks the contents of form fields, so what you type into a name, email, phone or address box is not meant to appear in the replay. That masking is a setting inside our Clarity account rather than something this website's code enforces, so we describe it as what we rely on, not as a guarantee we can make on Microsoft's behalf.
• What is not recorded. Anything you never send to this website — pages on other sites, other browser tabs, anything outside this site's own pages.
• Where the recordings live. With Microsoft, in the Clarity service, under Microsoft's own retention schedule. Luxive staff can watch them; we do not sell them, publish them, or use them to build a profile of you.
• We do not go looking for personal details in them. Replays are reviewed to fix the website, not to read what a particular customer wrote.

If you would rather not be recorded, see Turning this off below — it works, and the site works normally without it.

Our own measurement — stored by Luxive

Separately from the tools above, this site records a short, fixed list of events on our own database: a visit starting, the shower builder being opened and each step reached, a design saved, a quote or consultation submitted. Each event is stored with:

• A random visitor id and a random session id — generated in your browser, not derived from anything about you, and not linked to your name unless you separately send us a quote request.
• The page path and the builder step, the device category (mobile, tablet or desktop), and the referring website or the campaign tag on the link you arrived through.
• A rough location — country, region and city — as resolved by our hosting provider. It is town-level at best and is never combined with anything that identifies you.

We never store your IP address. Our server sees it, as every web server must, and uses it for a moment to stop the endpoint being flooded — then discards it. It is not written down. There is no field for it in the table.

We keep these events for 24 months. Anything older is deleted automatically by a scheduled job, not by someone remembering to do it. 24 months is long enough to compare one spring to the last, which is the longest comparison this business actually makes.

That limit is ours and covers our own database only. Google and Microsoft keep what they collect under their own retention schedules, which we do not set.

Google Analytics and Vercel

• Google Analytics 4 counts page views and tells us the source that brought you here (a search, a link, an email, a campaign tag), your device and browser type, and an approximate location Google derives from your IP address. Google receives your IP address in order to do that; we never see it and never store it.
• Vercel Analytics and Speed Insights, from the company that hosts this site, count page views and measure how fast pages load. They are used to keep the site quick.

No advertising. There are no advertising or retargeting pixels on this website — nothing from Meta, TikTok, LinkedIn, Pinterest or an ad network — and nothing collected here is used to follow you around other websites or shown to advertisers.

Cookies and browser storage

• lux_vid — stored in your browser's local storage. A random id, so we can tell a returning visit from a first one. It stays until you clear your browser's site data.
• lux_sid and lux_touch — stored in session storage. A random id for this visit and the campaign link you arrived on. Both disappear when you close the tab.
• lux_mkt — a cookie, kept for up to 90 days from your first visit. It holds the campaign tag on the link you arrived through — the code on a flyer, a yard sign or an advert — together with the two random ids above. It exists so that if you send us a quote request days later, we can still tell which advert brought you here; without it, work we do on our own server has no way of knowing, and every campaign reads as having produced nothing. It carries no personal details, no name, no email and nothing you typed. Rewriting it on a later visit does not extend the 90 days.
• lux_attr — a cookie, kept for 90 days. It records which link, flyer or Luxive representative sent you here, so that credit for a referral goes to the right person if you later become a customer. It carries no personal details.
• Why there are two of those. They record a similar-looking fact for completely different purposes, and we keep them apart deliberately rather than combining them. lux_attr decides whether a Luxive representative is paid a commission on your job, so it is signed and cannot be edited in your browser. lux_mkt only feeds our own marketing reports; nobody is paid from it and it has no effect on anything you are quoted or charged.
• Google and Microsoft each set their own cookies so their tools can recognise a repeat visit. Those belong to them and follow their policies, not ours.

Turning this off

• Block the trackers. Google Analytics and Microsoft Clarity are both stopped by ordinary privacy settings and tracker-blocking browser extensions, and by browsers that block trackers by default. If yours does, you are already not being recorded. Every part of this site — the shower builder, quotes, your account — works exactly the same with them blocked.
• Google's own opt-out. Google publishes a browser add-on that switches Google Analytics off everywhere: tools.google.com/dlpage/gaoptout.
• Clear your site data. Clearing this site's cookies and storage in your browser removes the ids above. Your next visit starts as a new one.
• Ask us. Write to us through the contact page and we will tell you what we hold, delete the analytics events tied to your visits, or both.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected in the “Last updated” date above.

Contact

Questions about this policy? Reach out via the contact page and we'll respond within 1 business day.